REFUND AND CANCELLATION POLICY
At sussexseaandsky every piece of artwork is custom-printed to order just
for you. Because each item is custom produced, we enforce specific guidelines
regarding cancellations, modifications, and returns.
--------------------------------------------------------------------------------
1. THE 24-HOUR CANCELLATION & MODIFICATION WINDOW
--------------------------------------------------------------------------------
We offer a 24-hour grace period for all new orders.
* You have exactly 24 hours from the time of purchase to cancel your order,
change your shipping address, or request a size/print modification for a 100%
full refund.
* How to cancel/edit: Reply directly to your Order Confirmation email or contact
us at info@sussexseaandsky.co.uk with your Order Number and request.
--------------------------------------------------------------------------------
2. AFTER THE 24-HOUR WINDOW (PRODUCTION STAGE)
--------------------------------------------------------------------------------
Once 24 hours have passed from your purchase time, your order is automatically
sent to our professional print lab and enters custom production.
* Once production has begun, orders CANNOT be canceled, refunded, modified,
or exchanged.
* In accordance with consumer regulations regarding custom, made-to-order goods,
we do not accept buyer-remorse returns or exchanges after printing has started.
--------------------------------------------------------------------------------
3. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
--------------------------------------------------------------------------------
Your prints should arrive in perfect, gallery-ready condition. If your print arrives damaged during transit, defective, or with a printing error, we will arrange a replacement at no additional cost to you. Please contact us within 14 days of delivery and include your order number and clear photographs of the print and its packaging. In most cases, you will not need to return the damaged item.
To request a free replacement for a damaged or defective print:
1. Contact us at info@sussexseaandsky.co.uk within 7 days of delivery.
2. Include your Order Number.
3. Attach 1–2 clear photos showing the damaged print AND the shipping box/packaging.
Once verified, we will immediately process and ship a brand-new replacement at
no extra cost to you. (Please do not ship items back without contacting us first).
--------------------------------------------------------------------------------
4. UNCLAIMED PACKAGES AND INCORRECT ADDRESSES
--------------------------------------------------------------------------------
Please ensure your shipping address is 100% accurate before checkout.
* If an order is returned to sender due to an incorrect address provided by the
customer, the customer will be responsible for the re-shipping costs.
* We cannot refund or replace orders delivered to an incorrect address provided by the customer."
--------------------------------------------------------------------------------
QUESTIONS?
--------------------------------------------------------------------------------
If you have any questions about your order prior to purchasing, feel free to
contact us at info@sussexseaandsky.co.uk
We are always happy to help!
REFUND AND CANCELLATION POLICY
At sussexseaandsky every piece of artwork is custom-printed to order just
for you. Because each item is custom produced, we enforce specific guidelines
regarding cancellations, modifications, and return1. THE 24-HOUR CANCELLATION & MODIFICATION WINDOW
We offer a 24-hour grace period for all new orders.
- You have exactly 24 hours from the time of purchase to cancel your order,
change your shipping address, or request a size/print modification for a 100%
full refund.
* How to cancel/edit: Reply directly to your Order Confirmation email or contact
us at info@sussexseaandsky.co.uk with your Order Number and request-
2. AFTER THE 24-HOUR WINDOW (PRODUCTION STAGE) - Once 24 hours have passed from your purchase time, your order is automatically
sent to our professional print lab and enters custom production.
* Once production has begun, orders CANNOT be canceled, refunded, modified,
or exchanged.
* In accordance with consumer regulations regarding custom, made-to-order goods,
we do not accept buyer-remorse returns or exchanges after printing has started.
--------------------------------------------------------------------------------
3. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
--------------------------------------------------------------------------------
Your prints should arrive in perfect, gallery-ready condition. If your print
arrives damaged during transit, defective, or with a printing error, we will
replace it free of charge immediately.
To request a free replacement for a damaged or defective print:
1. Contact us at info@sussexseaandsky.co.uk within 7 days of delivery.
2. Include your Order Number.
3. Attach 1–2 clear photos showing the damaged print AND the shipping box/packaging.
Once verified, we will immediately process and ship a brand-new replacement at
no extra cost to you. (Please do not ship items back without contacting us first).
--------------------------------------------------------------------------------
4. UNCLAIMED PACKAGES AND INCORRECT ADDRESSES
--------------------------------------------------------------------------------
Please ensure your shipping address is 100% accurate before checkout.
* If an order is returned to sender due to an incorrect address provided by the
customer, the customer will be responsible for the re-shipping costs.
* We cannot refund orders delivered to an incorrect address entered by the buyer.
--------------------------------------------------------------------------------
QUESTIONS?
--------------------------------------------------------------------------------
If you have any questions about your order prior to purchasing, feel free to
contact us at info@sussexseaandsky.co.uk. We are always happy to help!