Frequently Asked Questions
Are these photographs genuine?
Yes. Every photograph begins with a real moment photographed by Sharon Maskery in Sussex. We do not use AI to invent or replace the scenes. Careful adjustments to light, contrast and colour may be made.
What am I buying?
Our £1.99 products are personal-use digital photograph downloads; nothing physical is shipped. You can also enquire about a bespoke physical fine-art print, with the size, paper, finish and price agreed individually before ordering.
What do I receive for £1.99?
A downloadable digital photograph for personal, non-commercial use under our Digital Photography Licence. You are purchasing a licence to enjoy the photograph, not its copyright.
What resolution are the photographs?
Resolution and dimensions vary between photographs. Each purchase includes the image file prepared for that download, at its available resolution. Not every photograph is suitable for large-format printing. Contact us before purchasing if you need to know whether an image will suit a particular use.
Why do the website previews look smaller or lower resolution?
The images shown on the storefront are reduced-resolution previews to help protect the photographs. The purchased download is supplied separately at the available download resolution; it is not simply the storefront preview.
Can I print my digital download?
Yes, you may make personal, non-commercial prints. Results depend on the photograph's resolution and the print size. If you want a large or professionally finished print, please contact us for a bespoke quotation.
How do I receive my download?
Digital purchases are delivered electronically using a download link after purchase. No postage is charged. If the link or file fails, email info@sussexseaandsky.co.uk with your order number.
Can I order a physical print?
Yes. Contact info@sussexseaandsky.co.uk with the photograph title, your preferred measurements and any print preferences. We will discuss paper, finishing, image suitability, costs and delivery, then provide an individual quotation. No physical print is ordered until you accept the agreed specifications and price.
Can I request an unusual size or very large print?
Yes. Bespoke prints are assessed individually against your exact requested dimensions. We will check whether the photograph can be prepared to a satisfactory standard before accepting a commission.
Can a smaller image be enlarged?
Sometimes. Specialist enlargement or image preparation may help, but cannot guarantee detail that was not captured in the original. Any significant quality limitations will be discussed before a bespoke order is agreed.
What paper do you use for physical prints?
Professional fine-art papers, including premium options, can be discussed as part of your individual print enquiry. The paper and finish will be confirmed in your quotation rather than selected from a fixed online range.
How should I care for a physical print?
Handle the print with clean, dry hands, avoid touching the image surface and keep it away from excessive humidity, heat and prolonged direct sunlight. Further care guidance can be discussed with your commission.
How much is delivery?
There is no delivery charge for digital downloads. For commissioned physical prints, delivery charges and available destinations will be confirmed in your individual quotation before you order.
How long will my order take?
Digital purchases are supplied electronically after checkout. Bespoke print production and delivery times vary with size and the agreed requirements; we will confirm an estimated schedule before accepting the commission.
Will my print look exactly like the image on screen?
Screens and printed materials can differ in colour and brightness. For bespoke prints, we will agree the intended dimensions and any cropping or enlargement considerations with you before ordering. Your statutory rights remain unaffected if goods are faulty or not as described.
Can I cancel an order?
Digital downloads and bespoke physical prints have different cancellation rules. For digital content, the 14-day cancellation right can be lost once supply begins only where the legally required express consent, acknowledgement and confirmation have been provided. Genuinely personalised or made-to-specification prints may be exempt from the 14-day change-of-mind cancellation right; we will tell you before accepting the commission. Your statutory rights for faulty, misdescribed or undelivered products remain.
What if my download does not work or my print has a problem?
Email info@sussexseaandsky.co.uk with your order number and a description of the problem. For a faulty print, include photographs if possible. We will help resolve problems with digital supply and any print that is damaged, faulty, incorrectly produced or not as described, in accordance with your statutory rights.
Do you offer collections or bundles?
Our collection is growing, with Sussex sunsets, storms, coastlines, countryside and wildlife. Browse the shop for currently available photographs and collections; any digital bundles will be clearly listed when they become available.
May I use a photograph commercially?
Not under the £1.99 personal-use licence. Please email us with the photograph title and intended business, publication or commercial use for a separate licensing quotation.
Who owns the copyright?
Copyright remains with photographer Sharon Maskery. Purchasing a digital photograph or a physical print does not transfer copyright or permit resale or redistribution of the digital file.
Do you sell outside the UK?
Digital downloads have no physical shipping restriction, although availability depends on the countries enabled at checkout. Delivery destinations for bespoke physical prints are discussed individually.
How can I contact Sussex Sea & Sky?
Email info@sussexseaandsky.co.uk with questions about downloads, licensing, or a bespoke fine-art print. For print enquiries, please include the photograph title, requested dimensions and any print preferences.