SHIPPING POLICY

Free UK Delivery

We currently deliver to UK addresses only.

Standard UK delivery is free of charge on Sussex Sea & Sky print orders unless otherwise stated at checkout.

Made-to-Order Production

Every Sussex Sea & Sky fine-art print is individually produced to order by our specialist print and fulfilment partner.

Because your print is manufactured specifically following your order, please allow time for both production and delivery.

Estimated Delivery Time

Orders are normally expected to arrive within approximately 7–10 working days from the date the order is placed.

This is an estimated delivery timeframe rather than a guaranteed delivery date unless we expressly agree otherwise.

Production volumes, carrier delays, severe weather and other circumstances outside our reasonable control can occasionally affect delivery times.

If we become aware of a significant problem affecting your order, we will take reasonable steps to assist you.

Your statutory rights concerning delivery are not affected.

Dispatch and Tracking

Once your order has been produced and dispatched, you will receive a dispatch confirmation where available.

Tracking information will also be provided where the delivery service used for your order supports tracking.

Delivery Address

Please check your delivery address carefully before completing your order.

If you discover an error after placing your order, contact us as soon as possible at:

info@sussexseaandsky.co.uk

We will attempt to correct the address where this remains possible, but we cannot guarantee that an address can be changed once an order has entered production or dispatch.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at:

info@sussexseaandsky.co.uk

quoting your order number.

We will investigate the shipment with our fulfilment and/or delivery partners as appropriate.

Please allow a reasonable opportunity for us to investigate a delayed shipment.

Nothing in this section affects your statutory rights if goods are not delivered within the period required by applicable consumer law.

Damaged Deliveries

If your print arrives damaged, please retain the print and its packaging and contact us promptly at:

info@sussexseaandsky.co.uk

Please provide your order number and clear photographs showing the damage. Where relevant, please also provide photographs of the packaging.

This enables us to investigate the problem with our production and delivery partners and arrange the appropriate remedy.

Please do not return a damaged print to the sender or manufacturing address unless we specifically instruct you to do so.

Packaging

Our unframed fine-art prints are professionally produced and packaged for delivery by our specialist fulfilment partner.

Please take care when opening the package to avoid accidentally marking, scratching, creasing or otherwise damaging the print.

Contact

For questions about the delivery of your order, contact:

Sussex Sea & Sky
info@sussexseaandsky.co.uk

56 Summerheath Road
Hailsham
BN27 3DR
United Kingdom